Frequently asked questions
If you have questions about our web site, our operations, or our services there’s a good chance you’ll find the answer here. If you don’t, feel free to ask a question of your own by clicking here or feel free to call us during our normal business hours.
Q: What destinations do you serve?
A: We serve the entire East Coast region such as New York City, Long Island, Massaachusetts, Connecticult, New Jersey, Pennsylvania, Delaware, Virginia, Maryland, Rhode Island, Washington DC etc.
Q: How far in advance do I need to book my charter?
A: For normal booking, the minimum time required to book a charter is at least 30 days (a month) in advance. You'll need to have at least the following information confirmed and ready when you start booking: schedule, itinerary, and passenger information.
Q: Can I make a charter reservation over the phone?
A: Of course you can! If you prefer to call us, our call center is available 7 days a week from 8AM to 5PM EST to assist you with reservation and/or any questions that you may have. Feel free to give us a call whenever you're ready! You may also use our get a quote form on this website to initiate the process even faster! Click here to begin.
Q: When do I have to make payment?
A: Once you accept our quote, a deposit is due within two weeks to finalize your reservation. The remaining balance must be paid in full two weeks prior to the trip date.
Q: Can I change my itineary after the booking has been completed?
A: It's possible, but we would appreciate an update as soon as possible in the event of any changes. You should contact us immediately by phone and we'll try our best to make the arrangement for you!
Q: Can I cancel my charter after the booking has been completed?
A: You may cancel your charter within 10 days from the trip date in which a one-time $60 cancellation fee will be assessed. Any cancellation occurring 2 days before the trip date will incurred a $200 cancellation fee. To cancel on the date of your scheduled trip, you'll need to pay a $300 cancellation fee.
Q: How do I begin booking a coach for our group transportation?
A: Our streamlined booking process are broken down into four simple steps:
Step 1 - Quotation
Request a quote by filling in your trip details via our "get a quote" form by clicking here. You may also use our contact form or send us an email directly with your trip information. Phone booking is also available during our business hours.
Step 2 - Confirmation
After we received your information, a member from our team will contact you shortly with a quote for your specific charter request. You'll then review our quote and request any other adjustments if needed.
Step 3 - Finalization
Once you accept our quote, you'll receive our paperwork with your schedule and itineary via email. You'll need to fill and sign it then return it back to us along with your initial 30% deposit payment.
Step 4 - Enjoy Your Trip!
Two weeks prior to the trip date, you'll need to paid the balance in full. The destinated driver will contact you the day before your scheduled trip to confirm your itinerary and details. If nothing changed, you'll be on your way the very next day!
Q: What kind of payment methods do you accept?
A: We accept cash, check, money order as well as major credit cards (VISA, MASTERCARD, DISCOVER, AMEX) for payment.
Q: What kind of ammenities are there on the bus?
A: Our motor coaches have 47, 55, 56 or 61 seating capacities. The amenities include: comfortable plush padded reclining seats with and foot rests, reading lights, TV monitors to watch DVD movies, climate controlled, clean onboard restroom, and several large underfloor luggage compartments for storage. Each row of seats have access to USB outlet to charge phones and laptop as well as overhead bin for storage. If traveling on a bus with seat belts, a child safety seat is allowed for use on the bus. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer’s instructions.
Q: Are food and drinks allowed on the bus?
A: Passengers are more than welcome to bring food and non-alcoholic drinks on board the bus. We kindly ask that all garbage be picked up and placed in one of our garbage bags. Failure to clean up after the trip or if any damage was made to the bus interior or equipment will incurred additional fee.
Q: Can I smoke on the bus?
A: No. Smoking is prohibited on motor coaches by federal law.
Q: Are there restroom on the bus?
A: All of our coaches are equipped with a clean restroom in the rear of the coach.
Q: Does your bus make stops?
A: Yes, the bus will make periodic stops and will accommodate groups request to stop along the way. During a long distance trip, our bus will try to make stop for small break and/or fuel every two hours. In order for us to provide you with the best possible service please supply a list of any possible stops while booking so that we can make arrangement with the driver prior to your departure.
Q: Where can I file a complaint regarding my service or experience?
A: We want to give you 100% superb customer service but sometimes things might go wrong. We can usually resolve most issues straightaway, so please email us on or call us at: (646) 321 6688 to tell us how we can help. By making a complaint, you’re giving us the opportunity to investigate and improve our services for everybody.
More questions? Contact us
1 Massasoit Rd
Worcester , MA 01604